Customer Success
4 skills planned
AI skills for CS teams — real-time health scoring, churn prediction, QBR automation, and renewal risk assessment. Track customer health without manual spreadsheets.
Problems these skills solve
Health scores live in spreadsheets
CSMs update health manually once a month. By the time you spot a problem, the customer is already talking to competitors.
71% of churn signals are missedQBR prep takes a full day
Pulling usage data from 4 tools, formatting slides, calculating ROI. Every quarter, every account.
6-8 hours per QBRRenewal surprises
No systematic way to predict which renewals are at risk. Finance asks for a forecast, you guess.
60% of churned accounts showed warning signs 90 days beforeOnboarding is inconsistent
Each CSM runs onboarding differently. Time-to-value varies 3x between reps.
42-day avg time to first valuePlanned skills
/health-scoreReal-time customer health scoring based on product usage, support tickets, and engagement signals
/churn-alertEarly churn warning — flags accounts with declining engagement before renewal
/qbr-prepAuto-generate QBR deck with usage data, ROI metrics, and expansion opportunities
/renewal-riskRenewal risk assessment with recommended save plays per account