Zendesk + Service Intelligence
Turn every ticket into signals. Connect Zendesk to automate routing, improve SLA performance, and reduce resolution time with AI insights.
Does this sound familiar?
Pick the challenge you face most often and see how AI solves it.
Tickets pile up and SLAs slip
Auto-triage and route work inside Zendesk based on urgency, topic, and customer tier
Faster response times and better SLA compliance
Escalations happen too late
Detect risk signals (sentiment, repeats, age) and escalate before breaches
Fewer missed SLAs and escalations
Customers repeat the same issues
Cluster recurring themes and trigger fixes, docs updates, or playbooks automatically
Lower ticket volume and higher satisfaction
Reporting is manual and delayed
Real-time dashboards show backlog, trends, and root causes without spreadsheets
Clear visibility for leaders and teams
Pre-built Zendesk workflows
Deploy AI-powered automation in minutes
Customer Sentiment Analysis from Support Tickets
Analyze support tickets in real-time to detect sentiment shifts and alert teams to dissatisfied customers.
Key Metrics
When To Use
Integrations
Renewal Risk Monitor
Predict renewal outcomes 90 days out, identify at-risk accounts with specific risk factors, and automate save interventions.
Key Metrics
When To Use
Integrations
Ready to automate Zendesk?
Connect your tools, deploy workflows, and keep everything in sync—without custom code.
Full access • Cancel anytime
Zendesk integration FAQ
Common questions teams ask when connecting Zendesk to workflows.