Privacy Policy

ElasticFlow, Inc. ("ElasticFlow," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data when you use our website and services at elasticflow.app.

Our commitment: We collect only what we need to provide our services. We don't sell your data. You can request deletion of your data at any time.

2.1 Information You Provide

• Account Information: Name, email address, and password when you sign up
• Payment Information: Billing address and payment details (processed securely by our payment provider—we don't store your card number)
• Your Content: Data you upload or create using our Services
• Communications: Messages when you contact our support team

2.2 Information Collected Automatically

• Basic Usage Data: Pages viewed and features used (to improve our service)
• Technical Data: Browser type, device type, and approximate location (country level)

We use your information only for:

• Providing and maintaining our services
• Processing your payments
• Responding to your support requests
• Sending important service updates (you can opt out of marketing emails)
• Improving our platform based on usage patterns (anonymized data)
• Complying with legal obligations

We share your information only in these limited circumstances:

• Service Providers: Trusted vendors who help us operate (hosting, payments, support)—bound by strict confidentiality agreements
• Your Integrations: When you connect third-party services, only what's needed for the integration
• Legal Requirements: When required by valid legal process
• Business Transfers: If we're acquired (we'll notify you first)

We keep your data only as long as needed:

• Account data: While your account is active + 30 days after deletion
• Transaction records: 7 years (legal requirement)
• Usage logs: 12 months, then deleted or anonymized
• Support conversations: 2 years

You can request deletion of your data at any time by emailing support@elasticflow.app.

You have the right to:

• Access: Get a copy of your data
• Correct: Fix inaccurate information
• Delete: Request deletion of your data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain data processing

To exercise these rights, email support@elasticflow.app. We'll respond within 30 days.

California Residents (CCPA)

You have additional rights including:

• Right to know what personal information we collect
• Right to delete your personal information
• Right to opt-out of sale (we don't sell your data)
• Right to non-discrimination for exercising your rights

We protect your data with:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and testing
• Access controls and employee training

For more details, see our Security page.

We're based in Finland. If we transfer data outside the EU, we use Standard Contractual Clauses or other approved mechanisms to ensure adequate protection.

We may update this policy. For significant changes, we'll notify you by email or through our services at least 30 days before they take effect.

Questions about this policy? Contact us: