What's a good first response time?

Industry benchmark: <5 minutes for inbound demo requests, <1 hour for all leads. Responding within 5 minutes vs. 30 minutes makes you 21x more likely to qualify.

How is response time measured?

Time from lead creation (form submit, chat start) to first meaningful rep touch (email sent, call made, meeting booked). Auto-responses don't count.

Can response SLAs vary by lead type?

Yes. Hot leads (demo requests) might have 5-minute SLA while newsletter signups have 24-hour SLA.

What happens when SLA is at risk?

Escalation alerts fire at configurable thresholds: 50% of SLA (warning), 100% of SLA (critical), over SLA (reassignment option).

How does intelligent routing work?

Routes by: rep availability (calendar), current load (queue depth), specialty match (territory, product), and historical conversion rates.

Can I see response time by rep?

Yes. Leaderboards show average response time, SLA compliance rate, and correlation with conversion.

Does this work with lead round-robin?

Yes. Enhances round-robin by adding availability checking and automatic skip-to-next if assigned rep doesn't respond.

What about after-hours leads?

Configure business hours—leads arriving outside hours have adjusted SLAs or route to on-call reps.

How does this impact conversion?

Track response time against qualification and close rates. Most teams see 2-3x better conversion with <5 min response.

Can leads be auto-prioritized?

Yes. Lead scoring integrates with routing—high-score leads jump the queue and get tighter SLAs.

Back to Templates

First Response Time Optimizer

Q: What's a good first response time?

Industry benchmark: <5 minutes for inbound demo requests, <1 hour for all leads. Responding within 5 minutes vs. 30 minutes makes you 21x more likely to qualify.

Q: How is response time measured?

Time from lead creation (form submit, chat start) to first meaningful rep touch (email sent, call made, meeting booked). Auto-responses don't count.

Q: Can response SLAs vary by lead type?

Yes. Hot leads (demo requests) might have 5-minute SLA while newsletter signups have 24-hour SLA.

Q: What happens when SLA is at risk?

Escalation alerts fire at configurable thresholds: 50% of SLA (warning), 100% of SLA (critical), over SLA (reassignment option).

Q: How does intelligent routing work?

Routes by: rep availability (calendar), current load (queue depth), specialty match (territory, product), and historical conversion rates.

Q: Can I see response time by rep?

Yes. Leaderboards show average response time, SLA compliance rate, and correlation with conversion.

Q: Does this work with lead round-robin?

Yes. Enhances round-robin by adding availability checking and automatic skip-to-next if assigned rep doesn't respond.

Q: What about after-hours leads?

Configure business hours—leads arriving outside hours have adjusted SLAs or route to on-call reps.

Q: How does this impact conversion?

Track response time against qualification and close rates. Most teams see 2-3x better conversion with <5 min response.

Q: Can leads be auto-prioritized?

Yes. Lead scoring integrates with routing—high-score leads jump the queue and get tighter SLAs.

Start Trial

Created by

ElasticFlow Team

Verified Creator

Last update

Last updated 2 weeks ago

Featured Workflow

Setup time

15 minutes

SalesLead Management

What You Get

Ensure sub-5-minute response to hot leads

Track response SLAs by rep and team

Auto-escalate when leads go untouched

Integrations Used

HubSpot

CRM

Slack

Communication

SalesLead ManagementSpeed up lead response

First Response Time Optimizer

Monitor lead response times, alert when SLAs are at risk, and route leads intelligently to ensure fast follow-up.

The Problem

What you're dealing with

No response time tracking
High-value leads wait too long
No escalation when leads go cold
Can't correlate speed with outcomes

The Solution

How we fix it

Real-time response monitoring
Priority-based routing
Automated escalation
Response-conversion correlation