Freshdesk + Service Intelligence
Turn every ticket into signals. Connect Freshdesk to automate routing, improve SLA performance, and reduce resolution time with AI insights.
Does this sound familiar?
Pick the challenge you face most often and see how AI solves it.
Tickets pile up and SLAs slip
Auto-triage and route work inside Freshdesk based on urgency, topic, and customer tier
Faster response times and better SLA compliance
Escalations happen too late
Detect risk signals (sentiment, repeats, age) and escalate before breaches
Fewer missed SLAs and escalations
Customers repeat the same issues
Cluster recurring themes and trigger fixes, docs updates, or playbooks automatically
Lower ticket volume and higher satisfaction
Reporting is manual and delayed
Real-time dashboards show backlog, trends, and root causes without spreadsheets
Clear visibility for leaders and teams
Pre-built Freshdesk workflows
Deploy AI-powered automation in minutes
Customer Sentiment Analysis from Support Tickets
Analyze support tickets in real-time to detect sentiment shifts and alert teams to dissatisfied customers.
Key Metrics
When To Use
Integrations
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Freshdesk integration FAQ
Common questions teams ask when connecting Freshdesk to workflows.